ATR (Technical Remote Assistant)

Innovae | https://www.innovae.eu/en/atr-technical-remote-assistant/

Industry 4.0 Digital Transformation Augmented Reality

Problem to be solved

Although digitization is progressively settling in many areas of work, plant manufacturers have the same tools as they did a decade ago. Despite the fact that tasks are becoming more and more complex and require extensive training, the industrial environment is not integrating solutions to improve the day-to-day work of technicians. This reality means that, on a daily basis, there are great dependencies on tacit knowledge, which is lost as it cannot be tangibilized. The processes are full of inefficiencies and production downtimes are frequent, which is an obstacle to the company’s productivity. In the event of incidents, technicians have to resort to paper manuals, which make it difficult to find a quick solution and often end up not being used. The problem lies in the inability to efficiently connect technicians with experts who can provide an adequate solution. At Innovae we believe that this communication gap can be solved through advanced Augmented Reality technology, which allows digitizing knowledge and visualizing it in the most immersive and comfortable possible way.

Solution

Our ATR solution is an Augmented Reality-enhanced tool that facilitates and optimizes remote technical assistance. It allows technicians to connect with experts in a few clicks and through multiple devices, such as, tablet, smartphone or smart glasses. ATR facilitates the transmission of critical knowledge from remote, establishing an audiovisual connection in real time and supported by advanced tools. During an assistance, both technician and expert can synchronize indications to the assets, detecting the problem with greater agility and solving it effectively. ATR enables unlimited communication, with real-time chat that translates into more than 40 languages. Other features include screenshots, document and screen sharing. The collaborative nature of the tool allows to invite as many experts as necessary to the meeting and when the connection ends, a summary of the intervention is written by all participants. In addition to enabling fast and efficient incident resolution, ATR digitizes the knowledge generated in each session for centralized retention. With each intervention, ATR generates automatic reports that systematically record the resolution process.

Success case. Results

With ATR, the industrial environment makes the leap to digitalization and optimizes the day-to-day work of workers. A zero-paper environment is generated in which the tacit knowledge of experts is effectively retained, and access by technicians is facilitated. The need for travel is minimized, being able to respond to complex incidents remotely. ATR digitizes the industrial space by interconnecting its workers and putting in their hands cutting-edge technology that responds to their daily difficulties. As a result:

– Diagnosis and troubleshooting time is reduced by 15%.

– Minimization of expert travel reduces these costs by 25%.

– Technicians receive instant assistance, minimizing downtime.

– Factory activity is digitally recorded, making critical knowledge tangible.